Job Description

Clicks Group is inviting applications for the Shop Assistant / Cashier X2 opportunity at Clicks Bethal Mall in Bethal, Mpumalanga.

The purpose of this role is to deliver service excellence through efficient customer service, point-of-sale operations, and merchandising support that leads to a positive customer experience.

The successful candidate will help execute POS activities, maintain merchandising and housekeeping standards, support promotional activity, and provide friendly, professional service to customers.

Responsibilities

• Execute all operational activities at the point of sale in a timely and efficient manner.
• Maintain high levels of accuracy when scanning merchandise and collecting payment for purchased goods.
• Action ClubCard rewards correctly.
• Ensure the safe handling of cash at all times.
• Proactively promote the Clicks ClubCard and enroll new members to achieve participation targets.
• Make customers aware of promotions to support sales.
• Deliver superior customer service by acting as a brand ambassador.
• Remain visible, friendly, and professional when assisting customers.
• Execute and maintain merchandising duties according to store and visual merchandise standards.
• Carry out general housekeeping duties.
• Support the company vision by living and driving company values.
• Maintain up-to-date knowledge of products, ranges, promotions, and events to give customers accurate information.

Requirements

Education

• Grade 12.

Experience

• Experience in a customer-facing role within a retail or FMCG store operations environment is desirable.

Knowledge

• Basic maths calculations.
• Retail or FMCG background and understanding of merchandising and promotions principles.
• Understanding of stock management procedures.
• Knowledge of customer service excellence.

Skills

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies

Essential

• Relating and networking
• Following instructions and procedures
• Delivering results and meeting customer expectations

Desirable

• Working with people
• Persuading and influencing
• Planning and organising
• Coping with pressures and setbacks

Additional Information

• Number of positions: 2
• Listing reference: click_024683
• Listing status: Online
• Industry: FMCG and Supply Management
• Job category: FMCG, Retail, Wholesale and Supply Chain
• Contract: Permanent
• EE position: Yes

Desirable Education

• Maths 50% at Grade 12 level
• English 50% at Grade 12 level