Job Summary

SARS is recruiting for a General Assistant: Cleaning & Food Aid Services position based at Head Office. This role falls under the Taxpayer Engagement division and is suited to candidates who can support facilities operations through cleaning, kitchen assistance, stock control, and refreshments service.

The position is designed for someone who can help maintain workplace cleanliness, support meeting and event preparation, and ensure kitchen and conference facilities are properly managed. It is a good opportunity for a candidate with basic literacy who can work responsibly and maintain service quality standards.

Job Description

The General Assistant: Cleaning & Food Aid Services is responsible for supporting the upkeep of Corporate Real Estate buildings and facilities by carrying out cleaning duties, preparing refreshments, maintaining kitchen stock, and ensuring service areas are clean and functional.

The successful candidate will assist with meeting preparations, food and beverage service, stock handling, cleaning duties, and reporting on work completed. The role also requires someone who can follow work processes, maintain high service standards, and support efficient facilities operations in a professional office environment.

Responsibilities

• Assist with arrangements and serve tea and coffee for official meetings
• Ensure conference rooms have clean water, glasses, and bottles
• Assist with stock requisitions for kitchen supplies
• Unpack kitchen stock when it arrives
• Perform cleaning duties according to agreed standards and timeframes
• Prepare serving utensils, food, and beverages before meetings
• Clean up after meetings and events, including washing up
• Prepare tea and other refreshments for meetings and functions
• Control kitchen stock such as coffee, tea, milk, sugar, and cleaning materials
• Report low stock levels to the responsible person
• Wash dishcloths and clean kitchen cupboards, the fridge, and microwave when necessary
• Apply changes to work processes as instructed
• Communicate progress on requests
• Maintain quality of work, reduce mistakes, and improve service delivery
• Plan and organise daily tasks within the work area
• Report on daily activities to support timely decision-making
• Resolve problems and report issues when they arise
• Comply with governance and compliance standards and escalate problems when required

Requirements

• Must have basic literacy
• Must be able to perform cleaning and kitchen support duties
• Must be able to work in a facilities or office support environment
• Must be able to follow instructions and workplace procedures

Skills

• Attention to detail
• Cleaning and hygiene awareness
• Basic stock control
• Time management
• Planning and organising
• Communication skills
• Service orientation
• Ability to work independently
• Ability to work well with others
• Reporting and record awareness
• Accountability
• Honesty and integrity

Behavioural Competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Commitment to Continuous Learning
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Respect
• Trust

Technical Competencies

• Business Knowledge
• Data Collection and Analysis
• Efficiency Improvement
• Functional Policies and Procedures
• Reporting

Additional Information

• Employer: SARS
• Position: General Assistant: Cleaning & Food Aid Services
• Requisition ID: 11041
• Division: Taxpayer Engagement
• Reports To: Coordinator Facilities
• Location: Head Office
• Closing Date: 24 April 2026