Job Description

The Department of Employment and Labour is inviting applications for the Senior Administration Officer: Operations positions across multiple Labour Centres in Limpopo.

This opportunity is suited to a candidate with experience in client service, claims processing, or operational service delivery, particularly in UIF or insurance-related environments.

The successful candidate will provide Unemployment Insurance services, support claims processing, ensure quality assurance and follow-up on applications, and supervise resources within the section.

Responsibilities

• Provide Unemployment Insurance services through interaction with customers.
• Provide quality assurance and follow-up on Unemployment Insurance applications.
• Administer UI claims and processing services.
• Supervise resources in the section, including human, financial, and equipment or assets.

Requirements

• Undergraduate qualification in one of the following at NQF Level 6 as recognised by SAQA:
  • Business Administration / Management
  • Public Administration / Management
  • Operations
  • Accounting
  • Finance
• Valid driver’s licence.
• Minimum of 2 years functional experience in:
  • Client services environment
  • Claims processing environment
  • Operations environment
  • Insurance environment

Knowledge

• Unemployment Insurance Act and Regulations (UIA)
• Unemployment Insurance Contributions Act (UICA)
• Department of Employment and Labour and UIF policies and procedures
• Operations system
• Batho Pele Principles
• Protection of Personal Information Act (POPIA)

Skills

• Interpersonal skills
• Presentation skills
• Listening skills
• Verbal communication
• Written communication
• Computer literacy
• Problem-solving
• Planning and organising

Locations and Reference Numbers

• Labour Centre: Jane Furse — Ref No: HR4/4/6/06 (3 posts)
• Labour Centre: Burgersfort Satellite Office — Ref No: HR4/4/6/07 (2 posts)
• Labour Centre: Lebowakgomo — Ref No: HR4/4/6/08 (3 posts)
• Labour Centre: Lephalale — Ref No: HR4/4/6/09 (3 posts)
• Labour Centre: Thabazimbi Satellite Office — Ref No: HR4/4/6/10 (3 posts)
• Labour Centre: Makhado — Ref No: HR4/4/6/11 (2 posts)
• Labour Centre: Musina Satellite Office — Ref No: HR4/4/6/12 (3 posts)
• Labour Centre: Modimolle — Ref No: HR4/4/6/13 (2 posts)
• Labour Centre: Warmbath Satellite Office — Ref No: HR4/4/6/14 (3 posts)
• Labour Centre: Mokopane — Ref No: HR4/4/6/15 (3 posts)
• Labour Centre: Mookgopong Satellite Office — Ref No: HR4/4/6/16 (3 posts)
• Labour Centre: Phalaborwa — Ref No: HR4/4/6/17 (2 posts)
• Labour Centre: Hoedspruit Satellite Office — Ref No: HR4/4/6/18 (3 posts)
• Labour Centre: Polokwane — Ref No: HR4/4/6/19 (1 post)
• Labour Centre: Mankweng Satellite Office — Ref No: HR4/4/6/20 (3 posts)
• Labour Centre: Seshego — Ref No: HR4/4/6/21 (2 posts)
• Labour Centre: Thohoyandou — Ref No: HR4/4/6/22 (3 posts)
• Labour Centre: Malamulela — Ref No: HR4/4/6/23 (2 posts)
• Labour Centre: Tzaneen — Ref No: HR4/4/6/24 (1 post)
• Labour Centre: Groblersdal — Ref No: HR4/4/6/25 (3 posts)

Additional Information

• Total number of posts: 50
• Centre: Multiple Labour Centres in Limpopo

Employment Equity Note

Priority will be given to Coloured Males, Coloured Females, White Males, and White Females.