Job Description

DHL Express is seeking a highly driven and detail-oriented NCG (Network Control Group) Agent to join its operations team in Kempton Park. This role sits at the core of DHL’s global air network, ensuring seamless coordination of flight movements and maintaining service excellence across international logistics operations.

The successful candidate will play a critical role in monitoring network performance, coordinating inbound and outbound activities, and ensuring accurate communication across global stakeholders. This position requires strong decision-making ability, precision under pressure, and a commitment to operational excellence.

Responsibilities

Network Communication & Coordination

• Communicate operational updates, disruptions, and changes across the global network
• Liaise with Gateways, Hubs, Stations, Ground Handling Agents (GHA), and Operators
• Provide timely contingency plans to maintain service continuity

Flight Operations Management

• Coordinate all inbound and outbound flight activities
• Ensure outbound flights are loaded according to plan and flag deviations early
• Manage inbound alerts and recovery processes efficiently

Systems & Operational Accuracy

• Maintain accurate updates in systems such as CALMS, NMIV, and flight planning tools
• Ensure strict compliance with GSOP, GAPS, and global operational standards
• Monitor operational risks and escalate issues when necessary

Decision-Making & Problem Solving

• Make operational decisions in collaboration with the NCG Supervisor
• Apply sound judgement to protect network stability and service performance

Teamwork & Collaboration

• Work effectively within a diverse, multicultural team environment
• Support colleagues and cross-functional teams when required
• Contribute to a positive, high-performance team culture

Performance & Quality Assurance

• Deliver accurate, “right-first-time” execution across all operations
• Maintain high levels of attention to detail and risk awareness

Self-Management

• Operate independently in a fast-paced, high-pressure environment
• Take ownership of tasks, performance, and outcomes

Requirements

• Grade 12 (Matric) or equivalent qualification
• Relevant experience in logistics, aviation, or network operations (advantageous)
• Ability to work in a high-pressure, time-sensitive environment
• Strong communication and interpersonal skills
• Willingness to work shifts, including weekends and public holidays (if required)
• High level of accountability and professionalism
• Ability to work both independently and within a team

Skills

• Strong problem-solving and decision-making ability
• Excellent verbal and written communication skills
• High attention to detail and accuracy
• Time management and ability to multitask effectively
• Risk awareness and analytical thinking
• Team collaboration and interpersonal skills
• Ability to remain calm and focused under pressure
• Operational planning and coordination skills
• Basic computer literacy and systems navigation