Job Description

DHL International is inviting applications for the NCG Agent position based in Kempton Park, Gauteng.

This is a full-time permanent opportunity within the Express division. The role forms part of the Network Control Group and is responsible for helping keep the DHL Express air network running smoothly and efficiently.

The successful candidate will coordinate operational activities, communicate network changes, support inbound and outbound flight movements, maintain system accuracy, and help protect service performance across the network. This role is ideal for someone who thrives in a fast-paced, high-pressure environment and can remain calm, precise, and solutions-focused.

Responsibilities

Network Communication and Customer Orientation

• Ensure the network is informed of all changes affecting service and operations.
• Communicate clearly, promptly, and accurately with Gateways, Hubs, Stations, Operators, and other internal stakeholders.
• Provide contingency plans to keep service flowing when challenges arise.

Inbound and Outbound Coordination

• Coordinate all inbound and outbound activities with Ground Handling Agents and Operators.
• Ensure outbound flights carry planned loads and flag deviations early.
• Manage inbound alerts and recovery processes quickly and efficiently.

Operational Accuracy and System Management

• Maintain accuracy and updates within CALMS, NMIV, and flight plans.
• Follow GSOP, GAPS, and Global SOP guidelines with full compliance.
• Ensure all processes are performed within agreed local and global standards.
• Identify operational risks early and escalate them to NCG Management.

Decision Making and Judgement

• Make operational decisions in consultation with the NCG Supervisor.
• Use sound judgement to protect service performance and network stability.

Teamwork and Collaboration

• Work effectively in a multicultural and multi-skilled environment.
• Show respect for different cultures, backgrounds, and religions.
• Support team motivation and engagement.
• Assist colleagues and cross-functional teams when needed.

Results and Quality Focus

• Deliver right-first-time performance across operational touchpoints.
• Maintain strong attention to detail, accuracy, and risk awareness.

Self-Management

• Work independently in a time-pressured, high-performance environment.
• Deliver results without constant supervision.
• Take accountability for actions, performance, and quality.

Ad Hoc Responsibilities

• Support any additional operational tasks required to ensure smooth, compliant, and efficient network operations.

Requirements

• Strong communication skills.
• Strong problem-solving skills.
• Ability to work under high pressure with precision and calm.
• Excellent attention to detail.
• Strong risk awareness.
• Ability to work well in a team environment.
• Respect for diversity and global interaction.
• High accountability.
• Commitment to quality and compliance.
• Experience in aviation, logistics, or network operations is an advantage.

Skills

• Communication
• Problem-solving
• Operational coordination
• Attention to detail
• Risk awareness
• Teamwork
• Decision-making
• Time management
• Accuracy
• Ability to work under pressure
• Accountability
• Compliance awareness

Additional Information

• Reports to: NCG Supervisor
• Travel required: No travel required
• Location: Kempton Park, Gauteng, South Africa
• Industry division: Express