Job Summary

The Capital Hotels is recruiting for a Receptionist position in Cape Town, Western Cape. This is a permanent full-time opportunity for a candidate who is passionate about hospitality, guest service, and front desk operations.

The role is suited to someone who can provide a high standard of customer service while supporting daily hotel reception duties. It is ideal for a candidate with receptionist experience, strong computer literacy, and the ability to work professionally with guests in a busy hospitality environment.

Job Description

The Receptionist will be responsible for delivering excellent front desk service by assisting guests throughout their stay and ensuring a smooth and professional guest experience. The successful candidate will handle check-ins and check-outs, maintain guest accounts, process transactions, assist with reservations, and respond to guest requests efficiently.

This role requires someone who is presentable, organised, trustworthy, and able to remain calm under pressure. The position also requires the ability to work both independently and as part of a team while maintaining professionalism and confidentiality at all times.

Responsibilities

• Check guests in and out of the hotel
• Maintain guest accounts and process guest transactions during their stay
• Assist guests with special needs and requests during their stay
• Support reservation-related duties when required
• Deliver a high standard of guest service at the reception desk
• Handle front office administration accurately and professionally
• Support smooth daily front desk operations
• Work shifts as required by the hotel

Requirements

• Must have Matric
• Must have a Hospitality qualification or similar
• Must have 1 to 2 years of receptionist experience
• Must have strong computer literacy in:
  • MS Office
  • A reputable PMS, preferably Protel
• Must be able to work under pressure and remain calm during incidents
• Must be able to work as part of a team and independently
• Must be honest and trustworthy
• Must have great attention to detail
• Must be presentable and well spoken
• Must be able to work shifts
• Must be able to handle sensitive information with confidentiality and diplomacy

Skills

• Guest service skills
• Front desk administration
• Reservation support
• Computer literacy
• PMS knowledge
• Communication skills
• Attention to detail
• Problem-solving ability
• Ability to work under pressure
• Teamwork
• Professionalism
• Confidentiality and discretion

Additional Information

• Company: The Capital Hotels
• Position: Receptionist
• Location: Cape Town, Western Cape, South Africa
• Postal Code: 8001
• Salary: R8,000 per month
• Job Type: Permanent - Full-time
• Posted: Today
• Closing Date: 01 August 2026
• Job Reference: DM1547497CapR

Important Note

• If your application is successful and you live outside the city where the hotel is located, relocation costs will be for your own account