About the Opportunity

The Department of Public Works and Infrastructure is inviting applications for the position of Administrative Clerk: Helpdesk & Complaints.

This opportunity is based at the Polokwane Regional Office. The successful candidate will provide helpdesk, complaints, clerical, records, supply chain and meeting administration support services.

Reference Number

2026/249

Responsibilities

• Attend to and follow up on all client complaints and queries.
• Maintain an active query register for the unit.
• Address enquiries or refer them to the necessary manager.
• Ensure resolutions of meetings are addressed within established timeframes.
• Administer the Archibus System as and when required.
• Render general clerical support services.
• Update and maintain electronic and physical records for procurement instructions.
• Furnish information for reports to internal and external stakeholders.
• Record, organise, store, capture, update and retrieve correspondence and data.
• Distribute documents and packages to various stakeholders as required.
• Keep and maintain the filing system for the component.
• Type basic letters and other correspondence when required.
• Keep and maintain the incoming and outgoing register of the component.
• Provide supply chain clerical support services within the component.
• Liaise with internal and external stakeholders regarding the procurement of goods and services.
• Obtain quotations and complete procurement forms for the purchasing of standard office items.
• Manage stock control of office stationery.
• Check the correctness of subsistence and travel claims of officials and submit them to the manager for approval.
• Handle telephone accounts and petty cash for the component.
• Arrange travel and accommodation.
• Maintain a leave register for the component.
• Provide meeting management services to the sub-directorate.
• Plan the diary for the sub-directorate.
• Book meeting venues.
• Arrange meetings and confirm attendance with stakeholders.
• Take minutes and distribute them to meeting attendees.

Minimum Requirements

• Senior Certificate / Grade 12 or equivalent
• No previous experience required

Skills and Competencies

• Computer literacy, including Microsoft Office
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Good verbal communication skills
• Good written communication skills
• Record keeping skills
• Good interpersonal skills
• Telephone etiquette
• Office administration skills
• Organisational skills
• Ability to work under pressure
• Hardworking attitude
• Ability to work as part of a team

Enquiries

For enquiries, contact Mr T.E. Maifo on 015 293 8035.