Description

Catch is hiring a Service Specialist based in Sandton, Gauteng.

The Service Specialist will be responsible for liaising with an international pool of clients, planning and implementing shipping strategies, managing shipment progress, coordinating with internal support teams, and ensuring customer satisfaction.

Company Primary Industry: Logistics and Supply Chain

Job Functional Area: Administrative

Minimum Experience: Not Applicable

Responsibilities

• Liaise with an international pool of clients on a daily basis.
• Plan and implement the overall shipping strategy.
• Manage the progress of a select number of shipments on behalf of a pool of clients.
• Coordinate with various internal support teams to ensure smooth and efficient service delivery.
• Ensure customer satisfaction.

Requirements

• University Undergraduate Degree of any background.
• Commerce-focused qualification is preferable.
• Honours Degree is advantageous.
• Work experience is advantageous.
• Strong academic track record is required.

Skills & Competencies

• Excellent knowledge and use of Microsoft Office applications, including:
  • Word
  • Excel
  • Outlook
• Excellent written and verbal English communication skills.
• Ability to maintain effective daily communication with relevant team members.
• Ability to adapt within the ever-changing shipping environment.
• Organised and able to manage or coordinate different high-value shipments throughout the shipment process.
• Attention to detail.
• Ability to prioritise tasks effectively.
• Ability to proactively identify problems before a shipment becomes a pressure point.
• Creative problem-solving ability.
• Independent thinking.
• Resourcefulness.
• Energy and enthusiasm.
• General business acumen.

Other

Company primary industry: Logistics and Supply Chain

Job functional area: Administrative