Description

ACDC Express Hermanus is looking for a reliable, organised, and customer-focused Junior Administrator to join its branch team.

The successful candidate will assist with customer accounts, credit administration, record-keeping, document control, and general branch support. This position is suited to someone who is accurate, attentive to detail, and able to work effectively in a busy retail and customer-service environment.

Responsibilities

• Assist with administering customer accounts.
• Capture, update, and file customer-account information accurately.
• Support the processing and follow-up of credit notes and returns.
• Assist with customer account queries and related documentation.
• Ensure invoices, credit documents, and supporting records are completed, checked, and filed correctly.
• Communicate professionally with customers about account and credit queries.
• Escalate account-related matters when required.
• Perform data capturing, filing, scanning, and document-control duties.
• Maintain accurate records according to company procedures.
• Support sales, counter, and accounts employees with administrative follow-ups.
• Investigate discrepancies by checking invoices, delivery notes, credit requests, and customer information.
• Provide friendly and efficient service to internal teams and customers.
• Maintain confidentiality and accuracy when handling customer and financial information.

Requirements

• Grade 12 or Matric certificate.
• Basic understanding of customer accounts, invoices, credits, and filing processes.
• Computer literacy.
• Working knowledge of Microsoft Excel and Microsoft Word.
• Must be able to commute to the ACDC Express Hermanus branch.
• Previous experience in administration, accounts, debtors, creditors, or customer-service support would be advantageous.
• Experience using an accounting, Point of Sale, or ERP system would be advantageous.

Skills & Competencies

• Administrative and record-keeping skills.
• Accurate data capturing.
• Filing and document control.
• Good written and verbal communication.
• Strong attention to detail and accuracy.
• Customer-service orientation.
• Ability to manage multiple tasks.
• Ability to work under pressure.
• Account-query and discrepancy resolution.
• Professional handling of confidential information.
• Reliability and punctuality.
• Professional conduct.
• Ability to work effectively within a branch team.

Other

Opportunity Details

• Permanent position.
• One position available.
• Industry: Retail.
• Based at the ACDC Express Hermanus branch.
• Job reference: AD-877.