Description

Discovery is offering a Learnership in IT Technical Support, providing a nationally recognised FETC qualification through a combination of structured learning and practical workplace experience. Participants will gain skills in desktop support, hardware engineering, and digital support within the IT Servicing Team. This programme is aimed at young, motivated individuals with a passion for technology, strong problem-solving abilities, and a commitment to service excellence.

Responsibilities

•  Desktop support, hardware engineering, Digital Support (Contact Centre)

Requirements

•  Grade 12 is essential
•  May have an incomplete tertiary IT qualification (advantage)
•  Not be engaged in post Matric studies or formal employment;
•  Not have completed any previous Learnership.
•  Be between the ages of 18 and 30 years;
•  Have effective communication skills in the written & verbal English language;
•  Possess basic computer skills mainly MS Excel & MS Outlook

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Skills & Competencies

•  Innovative/ critical thinking/ and problem solving skills
•  Good attention to detail and levels of accuracy
•  Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
•  Time management and planning skills
•  Ability to effectively prioritize and execute tasks in a high pressure environment
•  Ability to work independently and in a team orientated environment
•  Service driven, a sense of urgency and a team player.
•  Adapts to changing circumstances and handles criticism well and learns from it.