Job Description

African Resonance is inviting applications for its Contact Centre Learnership Programme.

This learnership is aimed at young, motivated individuals who want to gain practical workplace experience while completing a nationally recognised Contact Centre Learnership Qualification.

The programme offers exposure to the fintech and payments industry, with practical experience in customer support, merchant support, technical queries, administration and operational systems.

Successful learners will gain workplace coaching, mentorship and practical experience within a leading fintech organisation.

Exposure Areas

Learners will be exposed to:

• Providing telephonic and email support to merchants and customers.
• Assisting merchants with technical queries and troubleshooting.
• Logging, tracking and escalating customer queries.
• Building positive relationships with customers and stakeholders.
• Supporting merchant onboarding and customer administration processes.
• Collecting and verifying customer documentation.
• Assisting with device collections, returns and terminations.
• Maintaining accurate customer, merchant and device records.
• Working with internal systems and operational platforms.
• Gaining exposure to payment devices, merchant support and fintech solutions.

Requirements

Applicants should meet the following requirements:

• Grade 12 / Matric.
• Strong verbal communication skills.
• Strong written communication skills.
• Computer literacy.
• Good problem-solving ability.
• Customer-focused mindset.
• Attention to detail and accuracy.
• Ability to work well under pressure.
• Willingness to learn new technologies and systems.
• Positive attitude.
• Strong work ethic.

Added Advantage

The following will be advantageous:

• Previous customer service experience.
• Previous call centre experience.
• Previous administrative experience.
• Qualification in Customer Service, Business Administration, IT or a related field.

Benefits

Successful learners may receive:

• Enrolment on a nationally recognised learnership programme.
• Monthly stipend.
• Transport allowance.
• Free daily meals.
• Practical workplace experience within a leading fintech organisation.
• Mentorship and workplace coaching.
• Exposure to customer service, technical support and business operations.

Skills

• Contact centre support
• Customer service
• Merchant support
• Technical troubleshooting
• Email support
• Telephonic support
• Query logging
• Query tracking
• Query escalation
• Customer documentation
• Administration
• Computer literacy
• Internal systems
• Fintech support
• Payment device support
• Communication skills
• Problem-solving
• Attention to detail
• Working under pressure
• Willingness to learn