Job Description
Givaudan is inviting applications for a Customer Care Learner opportunity based in Johannesburg, Gauteng.
The successful candidate will support the customer care function by processing sales orders from receipt through to shipment for assigned customers or affiliates.
The role acts as a link between customers, operations and the sales team to ensure customer needs are handled efficiently and cost-effectively.
This opportunity is suitable for candidates who are interested in customer care, order management, customer relationship management, logistics support and operations within a global manufacturing environment.
Purpose of the Role
The purpose of the role is to process sales orders from receipt through to shipment for assigned customers or affiliates in line with Customer Care guidelines.
The learner will support customers, operations and sales teams to ensure orders are processed accurately, customer expectations are managed, and delivery requirements are met.
Core Responsibilities
The successful candidate will be responsible for:
- Managing the sales order process from receipt of order through to shipment.
- Supporting assigned customers and affiliates to meet order requirements.
- Communicating daily with customers, operations and sales teams.
- Ensuring Coca-Cola order and sample processes are followed at all times.
- Interpreting and analysing client schedules.
- Prioritising customer orders.
- Resolving issues and handling customer complaints internally and externally.
- Confirming pricing.
- Confirming inventory availability.
- Providing ship date information.
- Arranging transportation with forwarders or the shipping and freight team.
- Managing processes for international orders where relevant.
- Handling inspection and shipping documentation requirements where relevant.
- Preparing invoices, debit notes and credit notes.
- Processing notifications and customer returns.
- Coordinating with relevant departments to ensure orders are dispatched and delivered on time.
- Managing customer expectations.
- Coordinating with planning teams on demand planning and stock position information.
- Updating and maintaining accurate customer records.
- Maintaining customer-specific information, contracts, labelling, packaging and stock requirements.
- Providing coverage and support for other team members’ accounts when necessary.
- Choosing the correct communication method depending on urgency and the issue.
- Diffusing difficult customer situations and helping reach resolutions.
- Identifying opportunities to improve customer care.
Academic Background
Applicants should have:
- High School / Secondary Education.
Preferred Education
The following will be preferred:
- Associate Degree.
- University Degree.
Professional Experience
Applicants should have:
- 1 - 2 years of experience in a customer-facing role.
Preferred Experience
The following will be preferred:
Technical Skills
Applicants should have:
- Interpersonal skills.
- Communication skills.
- Proven success in customer relationship management.
- Basic knowledge of SAP or order entry systems.
- Basic inventory management knowledge.
- Microsoft Office expertise.
- Basic negotiation skills.
- Understanding of Incoterms.
- Understanding of shipping terminology.
Language Skills
Applicants should have:
- English language skills.
- Other language skills as required.
Skills
- Customer care
- Sales order processing
- Customer relationship management
- Order management
- Customer support
- Operations coordination
- Sales support
- Inventory management
- SAP knowledge
- Order entry systems
- Microsoft Office
- Shipping documentation
- Freight coordination
- Invoice preparation
- Debit and credit notes
- Customer returns
- Complaint handling
- Communication skills
- Interpersonal skills
- Negotiation skills
- Incoterms knowledge
- Shipping terminology
- Problem-solving
- Attention to detail
Employment Equity
Preference will be given to candidates who align with Givaudan’s Employment Equity Plan.
