Inbound Collections Agent

Review the opportunity details below and follow the correct application method before the closing date.

Company

Tenacity

Location

Northern Suburbs, Western Cape

Closing date

Not Specified

Salary

Not specified

PermanentRisk Management

7 applications

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Details

The Main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business.

Details

Dealing with both inbound and outbound calls within the guidelines of the set legal framework
Obtain “promise to pay” from customers
Achieve daily collections targets and monthly KPA targets
To rehabilitate accounts in an efficient and professional manner
To advise customers on product, legislative and account related queries
To achieve customer satisfaction at all times
To action customer instructions in an efficient and timeous manner
To action administrative requirements related to customer account management
Adhere to workforce schedule i.e. lunch and body breaks
Adhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the business

Details

Grade 12
Must have at least 6 months collections experience in the call centre environment

Application

How to apply

Read the application steps, confirm the requirements, and continue to the application page when you are ready.

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