Inbound Collections Agent
Company: Tenacity
Salary: Not Specified
Location: Northern Suburbs, Western Cape
Closing Date: Not Specified
Description
The Main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business.
Responsibilities
- Dealing with both inbound and outbound calls within the guidelines of the set legal framework
- Obtain “promise to pay” from customers
- Achieve daily collections targets and monthly KPA targets
- To rehabilitate accounts in an efficient and professional manner
- To advise customers on product, legislative and account related queries
- To achieve customer satisfaction at all times
- To action customer instructions in an efficient and timeous manner
- To action administrative requirements related to customer account management
- Adhere to workforce schedule i.e. lunch and body breaks
- Adhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the business
Requirements
- Grade 12
- Must have at least 6 months collections experience in the call centre environment
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