Job Description

Lancet Laboratories is inviting applications for a Relief Admin Clerk / Receptionist position based in Rosebank, Gauteng.

The successful candidate will administer the receiving, capturing and distribution of laboratory samples to ensure correct information is obtained, recorded and used to support the speedy processing of samples.

This role involves reception, administration, customer service, sample handling support, reporting, stock monitoring, cash handling and communication with patients, doctors, couriers and internal departments.

This opportunity is suitable for candidates who are organised, professional, detail-focused and able to work in a laboratory healthcare environment.

Position Details

• Position: Relief Admin Clerk / Receptionist
• Company: Lancet Laboratories
• Reference Number: 1189486
• Location: Rosebank, Gauteng
• Employment Type: Permanent
• Starting Date: 10 June 2026
• Closing Date: 17 June 2026

Job Summary

The successful candidate will administer the receiving, capturing and distribution of laboratory samples to ensure correct information is obtained and recorded.

The role supports the speedy processing of samples in line with service objectives and standard operating procedures.

Minimum Criteria Required

Applicants must meet the following requirements:

• Grade 12 or relevant NQF Level 4 qualification.

Advantageous Qualification

The following will be advantageous:

• BSc Degree.

Experience

Applicants should have:

• 0 - 1 years relevant working experience.

Relevant Job Knowledge

Applicants should have knowledge of:

• Computer literacy.
• Laboratory information systems.
• Organisational policy and procedures.

Key Performance Areas

The successful candidate will be responsible for:

• Administering the sorting and distribution of samples according to standard operating procedures.
• Ensuring correct and prioritised channeling of specimens to various laboratories or sites.
• Processing sample registration and logging queries according to standard operating procedures.
• Ensuring dispatching of specimens for processing in accordance with prescribed procedures.
• Incorporating specimen information, registration reports, handling queries and report delivery.
• Performing hospital rounds to distribute reports.
• Collecting submitted samples for processing according to relevant procedures.
• Handling and referring administrative queries and customer complaints.
• Ensuring timely resolution of queries and responses to complaints.
• Transporting specimens by courier where required.
• Ensuring specimens are received by the designated laboratory.
• Processing and ensuring returned results are handled timeously and in line with procedures.
• Investigating bottlenecks in pre-analytical laboratory processes.
• Ensuring timely resolution of laboratory process challenges.
• Ensuring basic housekeeping in own working area.
• Cleaning workstations and preparation equipment according to standard operating procedures.
• Monitoring stock levels.
• Ordering additional stock to ensure required materials are available.
• Ensuring delivery of stock to doctors' rooms where required.
• Representing the organisation by applying customer care principles in the medical pathology field.
• Interacting professionally with medical professionals and staff.
• Managing reception areas.
• Providing relevant information and directing clients to relevant departments while offering excellent customer service.
• Receiving cash from patients.
• Ensuring banking of monies is done in accordance with relevant standard operating procedures.
• Reporting incidents, logs, customer complaints and problem solutions.
• Reading documents and actioning tasks on the laboratory information management system in line with company policy.
• Preparing and scanning patient forms onto the laboratory scanning system.
• Resolving scanning incomplete cases according to standard operating procedures.
• Adhering to Lancet uniform protocols.
• Adhering to standard operating procedures.

Competencies

Applicants should demonstrate:

• Ability to cope with nervous or distressed patients.
• Ability to work in a pressured environment.
• Ability to work as part of a team.
• Adherence to company dress code.
• Administrative skills.
• Attention to detail.
• Communication skills.
• Confidentiality and sensitivity.
• Empathy.
• Flexibility.
• Patience.
• Telephone etiquette.
• Business numeracy.

Skills

• Reception support
• Administration
• Laboratory sample registration
• Sample dispatching
• Customer service
• Patient support
• Query handling
• Complaint resolution
• Report distribution
• Stock monitoring
• Stock ordering
• Cash handling
• Banking support
• Laboratory information systems
• Computer literacy
• Data capturing
• Document scanning
• Telephone etiquette
• Attention to detail
• Confidentiality
• Teamwork
• Working under pressure