Description

This Learnership offers a structured learning experience leading to a nationally recognised FETC: Long Term Insurance NQF Level 4 qualification. It combines classroom-based training with practical experience in the financial services industry, particularly within a call centre environment.

Responsibilities

•  Provide client servicing for medical aid members
•  Process and manage claims and new business applications
•  Handle health benefits administration
•  Deliver excellent customer service
•  Assist with data capturing and administrative tasks

Requirements

•  Grade 12 (Matric)
•  Must not be enrolled in post-Matric studies or employed
•  No prior Learnerships completed
•  Be between the ages of 18 and 25 years;
•  Have effective communication skills in the written & verbal English language;
•  Possess basic computer skills mainly MS Excel & MS Outlook

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Skills & Competencies

•  Innovative/ critical thinking/ and problem solving skills
•  Good attention to detail and levels of accuracy
•  Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
•  Time management and planning skills
•  Ability to effectively prioritize and execute tasks in a high pressure environment
•  Ability to work independently and in a team orientated environment
•  Service driven, a sense of urgency and a team player.
•  Adapts to changing circumstances and handles criticism well and learns from it.