Description

The Customer Service Agent at FlySafair will assist passengers with ticket sales, bookings, flight changes, and handling disruptions or cancellations. The role involves providing professional customer service, addressing complaints, managing confidential information, and escalating issues when necessary.

Responsibilities

•  Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
•  Assist customers when there are flight disruptions and/or cancellations;
•  Handle and safeguard of confidential information;
•  Address any complaints in a professional and timeous manner;
•  Escalate any problematic issues to the Supervisor on duty;
•  Provide professional Customer service at all times.

Requirements

•  Grade 12 or equivalent;
•  Airport and ticket sales experience;
•  Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;

Skills & Competencies

•  Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
•  Excellent understanding of delivering great customer service;
•  Excellent written and verbal command of the English language including proper phone etiquette;
•  Conflict resolution skills,
•  Punctual;
•  High degree of patience and assertiveness;
•  Trustworthy, professional and reliable, including dealing with confidential information;
•  Immaculate timekeeping;
•  The ability to work well under pressure;
•  Practice good time management;
•  Customer focused and service orientated.